FAQs

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Frequently asked questions - and the answers!

As soon as the surface of the biltong is open to the air, oxidation occurs.  This alters the pink to turn the biltong brown over time.  It does not change the tenderness, texture or flavour.  It’s just a natural reaction to the air.  If you want to see your biltong pink, buy it as a stick, in the same form that it would come out of the dryer, you can then slice it when you want, and the pinkness will still be there!

The white bits are unlikely to be mould due to the nature in which the product is produced.  The white bits are likely to be some of the salt used to marinate the product trying to rehydrate due to humidity.  This poses no danger to product consumption, but if you don’t like the look of it just wipe the price with a little cider vinegar and it should go away.

Depending on how you selected your biltong to be delivered to you e.g. paper bag, vacuum packed or pouch, will depend on how we suggest you keep the biltong.

 

Let’s face it, if you love it as much as we do – it won’t be around for long!

 

The pouches will have a shelf life date on the back of the packets, once opened consume within 3 days.

 

The wetter the biltong, the faster it will deteriorate. (The UK low humidity levels like they do in South Africa, therefore we have to make sure we keep the biltong as dry as possible).  It can be stored outside a fridge for up to 3 days, or until eaten.  Alternatively keep in the fridge, or freeze if you have purchased a large quantity.

 

Should you choose to freeze the biltong, once it starts to defrost it will start to release moisture, we suggest wiping the excess water off the biltong, and mixing it up during the defrosting process.  The combination of moisture, oxygen and warmth is a dangerous combination.  Once fully defrosted, it’s good to eat.

 

Just make sure you keep your biltong as dry and well ventilated as you can all the time. Don’t store in sealed containers, biltong needs to breathe, and this method of storage give rise to the product sweating.

 

We manufacture our Biltong in a HACCP approved facility and a controlled environment, once you open the product the correct storage is up to you!

We can do pretty much any flavour you like.  Some of the currys like balti, tikka massalla, vindaloo or naga phal work really well, BBQ and chinese 5 spice are good too.

 

We are happy to accommodate any flavour you wish – but as a specific order, we would not look to cater for an order for less than 500g of biltong, and you should know that you would be waiting up to 5 days for your order to be ready, as we would be preparing this just for you!

YES!!!

 

Biltong is a low fat, high protein, nutritious snack, containing no artificial additives such as colourings or preservatives.

 

We all know protein is good for us, here’s the science:

 

Protein is crucial for muscle development as it restore the body’s supply of amino acids.

It’s great for appetite regulation.  Protein makes us feel fuller for longer, perfect if you are trying to shed a few pounds.

Links have been made between protein and the regulation of hormones controlling motivation and cognition.

 

Not only is biltong a great source of protein but it also contains a  good source of vital minerals like zinc, iron and magnesium and vitamin B-12 to boot!

There are many health benefits of eating biltong during pregnancy, some individuals are skeptical about how safe it is to consume the meat during pregnancy. It is safe to consume biltong in moderation during pregnancy. However, raw meat is at high risk of carrying bacteria or Listeria. So avoid eating the wetter biltong while expecting.

 

 

In the unlikely event that you are dissatisfied with the product, please notify us immediately.  This must be within 7 days of purchase.

We will process the refund back to the card used to make the purchase upon receipt of the returned product to our shop address.

As you go through the online shop, adding products to your basket, the delivery costs will automatically be added on-screen.

 

For standard products, the order will typically take 1 to 2 days to process.  For bespoke, or particularly large orders, this could take longer – but we will keep you updated.